Refund policy
Return & Refund Policy
Returns We accept returns within [30] days of the delivery date. To be eligible, items must be unused, in their original condition, and in original packaging.
To start a return, contact us at [your email] with your order number and reason for return. Once approved, we'll send you return instructions.
Non-Returnable Items The following items cannot be returned:
- Sale or discounted items
- [Any other exclusions, e.g., custom/personalized charms]
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within [5–10] business days. Please note that original shipping costs are non-refundable.
Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email] within [7] days of delivery with photos of the damage.
Late or Missing Refunds If you haven't received your refund after [10] business days, please check with your bank first, then contact us at [your email] and we'll look into it right away! 🍓